Category

Last Updated: November 20th, 2025

At Ririeyefashion Ltd, we are committed to customer satisfaction and ensuring that every purchase meets your expectations. Please read this Refund & Return Policy carefully before shopping with us.
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1. ELIGIBLE ITEMS FOR RETURN

Returns and refunds are accepted only under the following circumstances:

1. You received a wrong item.

2. The item arrived damaged or defective.

All items must:

Be unused and unworn

Be in the original packaging with tags intact

Include all accompanying certificates (if applicable, e.g., gold authenticity card or gifts if added)

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2. ITEMS NOT ELIGIBLE FOR RETURN OR REFUND

The following items are not eligible:

Change of mind or personal preference

Items damaged due to misuse, negligence, water, chemicals, or perfumes

Jewelry that has been polished, engraved, resized, or customized after purchase.

Costume jewelry or kids’ jewelry exposed to improper care

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3. RETURN & REFUND PROCESS

To request a return or refund:

1. Contact us via WhatsApp, Instagram DM, or email within 24–48 hours of receiving your order.

2. Provide your order number, photos of the item, and a description of the issue.

3. Our team will review your request and provide instructions for return.

Once the item is received and inspected, we will:

Approve the refund if the item meets the return conditions

Notify you via WhatsApp or email

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4. REFUND TIMELINE

Refunds are processed within 3–7 working days after we receive the returned item.

Refunds will be made using the same payment method used during purchase.

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5. EXCHANGES

If you wish to exchange an item, it must meet the same eligibility criteria as returns.

Exchanges are subject to stock availability.

Shipping fees for exchanges may apply depending on your location.

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6. SHIPPING COSTS

Customers are generally responsible for return shipping unless the return is due to a wrong item, defective product, or misdescribed item.

We recommend using a tracked courier service for returns to ensure safe delivery.

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7. CANCELLATION POLICY

Orders can be cancelled before payment confirmation.

Once payment is confirmed and the item is shipped, cancellation is not guaranteed, but we can assist with a return request once delivered.

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8. CONTACT INFORMATION

For all refund, return, and exchange inquiries:

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📞 Phone/WhatsApp: +233807234619